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Customer reviews of Longstone Edinburgh Ltd
At Longstone Edinburgh Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and hassle-free as possible.But don't just take our word for it, see what some of our customers have to say.
After a 10 hour train journey and a 8 hour drive back, all I can say was it was definitely worth it, such a lovely family owned dealership and even though I was 3 hours late (sorry Laura) they understood my situation and made sure they were there for collection, car drives perfect and had a 300 mile test and absolutely worth the journey from London.
Laurence Kirby, London 21/2/22
Longstone Edinburgh Ltd
Based on 19 customer reviews
Great Place To Buy A Used Car
By Stu P on 14 November 2020 | Purchase not verified
Excellent, helpful service. No pushy sales staff. Just a relaxed and friendly vibe from all of the staff. Happy with the quality and price of what i bought. Backed up with a warranty and free AA coverage. Longstone’s did all the DVLA paperwork online. Took about 20 minutes and I was driving off the forecourt. If you are looking to buy a used car in Edinburgh, start here! You’ll be glad you did!
Quality vehicles and excellent customer service
By Alan S on 10 November 2020 | Purchase not verified
Fantastic service and a great selection of cars. Purchased a BMW 3 series from Longstone Edinburgh and I am delighted with it. No pushy salesmen here and I was able to look over the car for as long as I wanted. I was given a great trade in valuation for my previous car too. Will be keeping an eye on their stock and will be visiting in the new year to purchase a replacement for my girlfriends car. 5 star service
Never returning and urge people not to
By Connor B on 08 November 2020 | Purchase not verified
I never wanted to write this but it has come to the time I have to. I bought a car from this garage a couple months ago and nearly every single weekend I seem to be fixing and repairing it for issues it already had when I bough it. My experience with Longstone garage was outrageous. I was dealing with an employee who was an extremely rude man trying to scam me for every penny I had and take advantage of my knowledge due yo my age. I got promised a 3 month warranty after purchasing the car - as soon as the car was dropped off, an error appeared. So week after week, sending emails trying to get there attention, the man comes back to me saying that I basically have to pay for it all and they can't help! I also got told that the car was recently serviced and that they would send over the service papers, I never received anything. Ive wasted so much money fixing this car and will definitely not be returning to long stone garage. I urge people to buy from a trusted car dealership...
By Robert U on 05 November 2020 | Purchase not verified
My Aunt has hip problems so was looking for an automatic. I noticed a suitable car which was unfortunately a 230 mile drive. The car was a little cheaper than most. I got a train up from Scotland and. Longstone paid for my taxi from the station. The car was well valeted and prepared for delivery. They also offered to service it before pick up. Laura dealt with the hand over while I had a cup of coffee. Car is delight to drive and the only issue was it should have had 2 keys. Contacted Laura who then agreed to pay for a 2nd key. All in all excellent service. Its a long drive from Sunderland but it was worth it and I would buy again. I would very much recommend them +++
Great customer service !
By Eve M on 17 June 2020 | Purchase not verified
Great experience. Took time to listen and then recommended a choice of cars to suit my needs and budget. Got a Great deal! Highly recommend ! Professional and well mannered team.
By Lisa A on 13 June 2020 | Purchase not verified
Had 2 cars from here now and can't fault them the customer service is amazing malcolm helped me find the right car and made sure I was happy before buying, if recommended them to all my friends and family and will be back when I need a new car!
By Lee W on 04 June 2020 | Purchase not verified
Bought a BMW X5 from this garage, Fantastic customer service. He was More than happy for me to take the car on a Test drive. He knew I had other cars to see , never at any point was I pressurised or given any sales pitch about the car. Seemed very honest and genuine . Would be happy to recommend to anyone , and buy again from this car dealer. Thanks
Great car fantastic service
By Amy C on 03 June 2020 | Purchase not verified
Bought a fabulous 6 series convertible Fantastic customer service and after care I will certainly buy again, and also recommend to all my family and friends
will recommend to family and friends
By Mark S on 26 May 2020 | Purchase not verified
Great service from the start and I’m very happy I have waited 2 months to leave this review and Malcolm and Laura were amazing and even got me a much lower finance deal than I was expecting with no hard sell and £0 deposit thanks