Customer reviews of Longstone Edinburgh Ltd

By Robert U on 05 November 2020 | Purchase not verified

My Aunt has hip problems so was looking for an automatic. I noticed a suitable car which was unfortunately a 230 mile drive. The car was a little cheaper than most. I got a train up from Scotland and. Longstone paid for my taxi from the station. The car was well valeted and prepared for delivery. They also offered to service it before pick up. Laura dealt with the hand over while I had a cup of coffee. Car is delight to drive and the only issue was it should have had 2 keys. Contacted Laura who then agreed to pay for a 2nd key. All in all excellent service. Its a long drive from Sunderland but it was worth it and I would buy again. I would very much recommend them +++

Reply from Longstone Edinburgh Ltd on 09/11/20

thanks so much for leaving a good honest review off longstone edinburgh as we go out are way to make sure everyone gets best possible service and that we do what we set out to do all these years ago and that is to make customers are number 1 and look after them and retain great customer service. Malcolm Smith Sales Manager Longstone Edinburgh

By Eve M on 17 June 2020 | Purchase not verified

Great experience. Took time to listen and then recommended a choice of cars to suit my needs and budget. Got a Great deal! Highly recommend ! Professional and well mannered team.

Reply from Longstone Edinburgh Ltd on 09/11/20

thanks for your review and delighted your happy with your car and service we provided +++

By Lisa A on 13 June 2020 | Purchase not verified

Had 2 cars from here now and can't fault them the customer service is amazing malcolm helped me find the right car and made sure I was happy before buying, if recommended them to all my friends and family and will be back when I need a new car!

Reply from Longstone Edinburgh Ltd on 09/11/20

thanks longstone edinburgh ++

By Lee W on 04 June 2020 | Purchase not verified

Bought a BMW X5 from this garage, Fantastic customer service. He was More than happy for me to take the car on a Test drive. He knew I had other cars to see , never at any point was I pressurised or given any sales pitch about the car. Seemed very honest and genuine . Would be happy to recommend to anyone , and buy again from this car dealer. Thanks

Reply from Longstone Edinburgh Ltd on 09/11/20

thanks for your kind review and glad we could provide use with a great car and great service and hope use come back in years to come for new car or pop in for coffee

By Amy C on 03 June 2020 | Purchase not verified

Bought a fabulous 6 series convertible Fantastic customer service and after care I will certainly buy again, and also recommend to all my family and friends

Reply from Longstone Edinburgh Ltd on 09/11/20

thanks amy for great review and hope use are enjoying all hot days with the roof down and wind in your hair. Malcolm Smith Longstone Edinburgh Sales Manager

By Mark S on 26 May 2020 | Purchase not verified

Great service from the start and I’m very happy I have waited 2 months to leave this review and Malcolm and Laura were amazing and even got me a much lower finance deal than I was expecting with no hard sell and £0 deposit thanks

Reply from Longstone Edinburgh Ltd on 03/06/20

Thanks for your 5 star review and happy we done are best to improve your buying experience and get you and all are customers best possible deals in market place in such a difficult time Regards Malcolm Smith Sales Manager